Web Accessibility

The Barclays Smart Investor website has been built with the intention of making the content accessible to the widest range of visitors, regardless of disability or impairment, in line with the UK Equality Act. Our Barclays accessibility standards are underpinned by the Web Content Accessibility Guidelines (WCAG) V2.0 AA level to improve accessibility, in line with our standards. If you find something difficult to use, please contact us using the details below.

For more information on customising your web browsing experience visit the Barclays Accessibility Portal.

Barclays accessible services

We want our products and services to be available to everyone, so we’ve introduced ways to make investing with us easier if you have, or are impacted by, an impairment, disability or health condition.

Services for those who are blind or have sight loss

Using our website

We can help you find out how to change your computer's colour scheme, increase your text size and make browsing easier.

Find out more about how you can use our websites

Important documents

Your key documents are uploaded to Barclays Cloud It, your own personal and secure document store, which you can access easily by following the steps below:

  1. Log in to your account and click on the 'Investments’ tab
  2. Click on ‘My Barclays documents’.

You can change the way your documents are presented, for example by zooming in, to view them with larger text. You can also ask to receive your documents in large print, audio or Braille. To change your Smart Investor document preferences, please follow the steps below:

  1. Log in to your account and click on the 'Investments’ tab
  2. Select 'Investment settings’ from the dropdown menu at the top of the screen
  3. Select ‘Important documents’ on the following screen and follow the onscreen instructions.

Alternatively please call 0800 279 3667* or 0141 352 3919*.

Services for those who are deaf, hard of hearing or have a speech impairment

Contacting us

Our SkyBranch service centre offers a number of ways to contact us if you're unable to use a traditional telephone, such as SignVideo for BSL users and Text Relay (also known as Minicom).

*Call charges may apply. Please check with your service provider. To maintain a quality service we may monitor or record phone calls.


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