For general comments about our service, whether positive feedback or constructive criticism, please complete our feedback survey and let us know what you liked and what we could do better.
We’ll take all comments into account and do our best to improve the service based on the feedback we receive wherever possible.
We’ll also let you know when new features are available, so make sure you check the site regularly for updates.
If our service has failed to meet your expectations and you’d like to submit a complaint, you can do so by contacting us via any of the methods listed on the contact us page
See more information on our complaints process, timelines and next steps in our FAQ.
For existing complaints, you can call our complaint team directly on
- Freephone: 0800 279 3665*
- Local dial number: 0141 352 3690*
- Overseas +44 141 352 3690*
* Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes.